Reference

What You Agree To When You Use hoqtoto

These terms cover how we run accounts, handle your data, and manage access on hoqtoto for Indonesia. Availability depends on local law and eligible regions — if you're in a supported area, this page tells you exactly where you stand.

Account TermsPrivacy & DataCookie PolicyJurisdiction NoticeContact Rights
hoqtoto What You Agree To When You Use hoqtoto
DATA & SECURITY

How We Protect and Manage Your Information

Security on hoqtoto is handled at the account level, not just at the network layer. Here's what that means for you in practice — from how cookies work to how long we keep your data.

Cookie Use

We use session cookies to keep you logged in across pages and analytics cookies to understand how the lobby is used. You can manage cookie preferences in your browser settings at any time.

Data Retention

Account and transaction data is retained for the period required under applicable law. After that window, inactive records are purged from live systems on a rolling schedule.

Account Security

Your account is protected by OTP verification on login. If you notice unrecognised access, freeze your account immediately through the security settings and contact us.

Your Rights

You can request a copy of your stored data, ask us to correct inaccurate records, or request deletion of non-essential data by contacting support with your account reference.

REACH OUR TEAM

How to Contact Us About Legal Matters

For anything related to your account terms, data requests, or policy questions, our support team handles legal inquiries directly. Jakarta-based hours may vary — check the support page for current availability. Bring your registered number or wallet reference when you reach out so we can pull your records quickly.

Live Chat Open the chat widget from any page on hoqtoto. Quote your registered mobile number and the nature of your legal or account query.
Email Support Send your written request to our support address. Include your account ID and a clear description of the data or policy matter you're raising.
Account Help Desk For wallet verification disputes involving DANA, OVO, or GoPay, use the dedicated account help path — faster routing to the payments team.

Common Questions About Legal and Your Account

Real questions from people using hoqtoto — answered plainly, without the legal jargon.

These terms apply to anyone who opens an account on hoqtoto in a supported region. Access depends on local law where you are — if your region is eligible, the full terms are in effect from the moment your account is active.

Send a written request through our support channel with your registered mobile number or email. We'll compile your transaction and account records and send them to your registered contact within a reasonable timeframe.

Yes. You can request deletion of non-essential personal data at any time. We'll retain only what's required by applicable law — such as transaction records tied to DANA, OVO, or GoPay deposits — and remove the rest.

If local law doesn't permit access, your account will be restricted automatically. Existing balances tied to OVO or GoPay will be flagged for review and you'll be contacted about withdrawal options through support.

We keep deposit and withdrawal records for the period required under applicable data retention law. Once that period ends, records are removed from active systems. You can request a summary any time before that window closes.

Raise it directly with our support team in writing. Include your account reference and a clear description of the issue. Disputes about transaction records should be submitted within 30 days of the event in question.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.