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How hoqtoto Handles Your Personal Information

Your account data — including your name, contact details, and e-wallet information from DANA, OVO, or GoPay — is collected only for the purposes of running your account and processing your transactions.

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hoqtoto How hoqtoto Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you have questions about how your data is handled, want to request access to your personal information, or need to correct something on your account, our support team is here to help. Reach out through any of the channels below and mention that your query is privacy-related so we can route it to the right team quickly.

Team online

Live Chat

Open the chat widget from your account dashboard and select Privacy or Account Help from the topic menu for a direct response.

Email Support

Send your privacy request to our support address and include your registered phone number so we can locate your account without delay.

Help Centre

Visit our Help Centre for step-by-step guidance on data access requests, account updates, and how to close your account if needed.

DATA SECURITY

How We Protect and Manage Your Information

Security and transparency sit at the centre of how we run accounts on hoqtoto. We use encrypted connections across every session and store your data on secured servers with access controls that limit who inside our team can view it. Your payment details — whether linked to DANA, OVO, or GoPay — are never stored in full on our side; transaction references are kept, not raw wallet credentials. You can update your contact details from your account settings at any time, and any changes go through a verification step to confirm the request came from you.

Encrypted Sessions

Every page you visit and every transaction you make on hoqtoto runs over an SSL-encrypted connection, protecting your data in transit across all devices.

Cookie Use

We use session and preference cookies to keep your login active and remember your display settings. You can manage or clear cookies through your browser settings at any time.

Data Retention

Your account data is held while your account is open. After closure, we retain records only as long as applicable regulations require, then delete them from active systems.

Your Right to Access

You have the right to request a copy of the personal data we hold on you. Submit a request through Live Chat or email and we will respond within a reasonable timeframe.

Common Questions About Your Privacy

Here are the questions we hear most from account holders about their data and how we handle it. If yours is not listed, our support team can help directly.

We collect your name, phone number, email address, and the e-wallet details you choose — DANA, OVO, or GoPay. Device and session data is also collected automatically to keep your account secure.

We share your data only where it is necessary to complete a transaction, such as with payment processors handling your DANA or OVO transfer. We do not sell your personal information to third parties.

Contact us via Live Chat or email, state that you are making a data access request, and include your registered phone number. We will locate your account and respond with your data details.

You can request data deletion by contacting our support team. We will process your request subject to any retention obligations under applicable regulations in your eligible region.

We use session and preference cookies to keep your account functioning and your settings saved. You can manage or delete cookies through your browser settings without contacting us.

After closure, we retain your records only for as long as required by applicable regulations. Once that period ends, your personal data is removed from our active systems.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.